-688x467.png "YARA LIFESTYLE INC")
These terms and conditions are formulated in accordance with the EU General Data Protection Regulation (GDPR), the Consumer Code, the Digital Services Act (DSA), and relevant provisions of EU Directive 93/13. They apply to all services enjoyed by consumers within the EU who purchase ORBITCRAFT hosiery products through our official website (otcft.com), email (customer@otcft.com), and other compliant channels. They clarify the rights and obligations between us and consumers, ensure compliant and transparent service processes, and effectively protect consumers' legitimate rights and interests.
I. Scope of Application This applies to consumers in the 27 EU member states and the EEA region (including Iceland) who purchase our hosiery products for non-commercial and non-professional purposes. It covers all services provided by us, including order processing, product supply, logistics and delivery, after-sales support, and consultation response. It does not apply to consumers outside the EU or to commercial purchases.
II. Core Service Content
1. Order Service: After a consumer submits an order and confirms payment, we will complete the order review within 1-2 business days and clearly inform the consumer of the order status. We strictly adhere to the principle of good faith and do not include unfair contract terms, ensuring that order information is transparent and traceable.
2. Shipping and Transportation Services: As agreed by both parties, after receiving the order and confirming payment, we will complete the preparation, compliance declaration, and shipment within 6-7 business days; transportation will be completed within 15-25 business days after shipment (excluding customs clearance and force majeure delays), with full tracking of logistics status and timely updates for consumers.
3. Product Guarantee Services: The socks we provide meet relevant EU quality standards and have a warranty period of no less than 2 years. During the warranty period, non-human-caused damage is eligible for repair, replacement, or return services, ensuring product quality meets contractual agreements and reasonable usage expectations.
4. Consultation and Response Services: We provide 24/7 online consultation channels (with a 2-business-day response timeframe) through our official website and dedicated email address to promptly answer questions regarding orders, logistics, after-sales service, and data, and to cooperate with EU consumer rights protection needs.
5. Data Protection Services: We strictly adhere to GDPR regulations, collecting only necessary personal consumer data, using encrypted storage, and not sharing it with third parties to protect consumer data privacy and security, complying with EU data protection requirements.
III. Rights and Obligations of Both Parties
1. Our Obligations: To strictly comply with relevant EU regulations, providing compliant and qualified products and services; to respond promptly to reasonable consumer demands, and to fulfill obligations related to orders, delivery, and after-sales service in a standardized manner; to refrain from misleading advertising, forced bundling, and other unfair business practices.
2. Consumer Obligations: To provide accurate and truthful personal information (including delivery address and contact information) and other necessary information; to pay for orders on time; to promptly inspect goods upon receipt, and to submit relevant documentation within the agreed timeframe if any problems are found; to comply with relevant EU regulations and the terms of this agreement.
IV. Service Exceptions and Disclaimers
1. We are not liable for service delays caused by EU customs inspections, policy adjustments, or force majeure (such as logistical disruptions or natural disasters), but we will promptly notify consumers and provide necessary assistance.
2. Consumers are solely responsible for any service disruptions caused by their own actions, such as providing false information, failing to cooperate with customs clearance on time, or intentionally damaging products.
3. We are not liable for disputes arising from individual consumer usage habits or cognitive biases related to product use; we are only responsible for the quality of the product itself and the fulfillment of the agreed services.
V. Service Complaints and Remedies
1. Consumers who have objections to our services may submit complaints through our website otcft.com or email customer@otcft.com. We will respond within 2 business days and provide a solution within 7 business days.
2. If dissatisfied with the resolution, consumers may file a complaint with the local consumer protection agency in the EU (such as the Italian Competition Authority ICA) or the data protection regulatory agency. We will actively cooperate with the investigation.
VI. Other Notes
1. In the event of any conflict between these terms and conditions and relevant EU and member state regulations, the EU and member state regulations shall prevail, adhering to the minimum protection standards of the EU, but not excluding stricter consumer protection regulations in member states.
2. We reserve the right to revise these terms and conditions in accordance with EU regulations (such as DSA, GDPR) and business adjustments. Revised terms and conditions will be published on our website and will take effect 3 business days after publication.
3. This clause shall take effect from the date of its publication. Any matters not covered herein shall be handled in accordance with relevant EU regulations and the principles of fairness and good faith.